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Take the next step

Secure your spot to the industry’s premier
educational event—before tickets sell out!

 
 

About the event

Oct. 3–5, 2019
Hilton Minneapolis/St. Paul Airport Mall of America
Bloomington, MN

The 2019 Ratchet+Wrench Management Conference is coming home. For the first time, we will host our event right in our hometown of Minneapolis-St. Paul—and we have a lot of exciting changes and tweaks in store that will help you take your business to the next level.

Stay tuned for announcements, and catch up on all that happened at our event in 2018 by clicking the button below:

 
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30+
Strategy Sessions

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SUPERCHARGED
Networking and Fun

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UNLIMITED
Opportunities For Growth

 

WHO CAN ATTEND

All auto care shop decision-makers—from owners and managers to service writers and CSRs.

 

Why Minneapolis-St. Paul?

The simpler question may be: why not? Aside from being the home to 10 Missions Media, publisher of Ratchet+Wrench, the Twin Cities of Minneapolis and St. Paul offer a unique blend of urban city life and the great outdoors.

Come into town early. Stay late. Bring the family. There's plenty to do:

  • The fall colors (and still-mild, late-September weather) make trips to Minnehaha Falls, the Stone Arch Bridge, Harriet Island, Bde Maka Ska/Lake Calhoun, the Minnesota Zoo and many other local spots must-see attractions.
  • The area’s expansive list of golf courses—as well as bike trails, hikes, and lakes and rivers for fishing—offers a unique blend of options for outdoor enthusiasts.
  • From Surly to Summit and roughly 50 local breweries in between, the Twin Cities holds the clear distinction as the capital of craft beer in the Midwest.
  • Having produced Bob Dylan, Prince and F. Scott Fitzgerald, the Twin Cities is also home to a wide range of entertainment options.
  • And the cities’ long list of James Beard–winning chefs is a clear indication that this area takes food very seriously. From lakeside Northwoods-style options to downtown rooftop bars, the Minneapolis-St. Paul area has something to satisfy everyone.

agenda

With a unique blend of presentation formats, the 2019 conference agenda will hone in on providing a learning and networking experience that truly reflects the core philosophies of what the Ratchet+Wrench Management Conference is all about; this event is designed to help you make the connections and learn the strategies you need to optimize your potential.

In all, we have 52 presentations packed into three days—that includes 24 strategy sessions, 24 Ratchet+Wrench Talks (broken up into two separate tracks, “The Big Idea” and “3 Takeaways”), two workshops, and two keynote addresses.

 

DAY ZERO: WEDNESDAY, OCTOBER 2


6:00 PM - 8:00 PM

Conference Meet and Greet


 

DAY ONE: THURSDAY, OCTOBER 3


12:00 PM - 1:00 PM

Conference Kickoff and Opening Keynote: Donny Seyfer - The Inevitable Shift +

Donny Seyfer, Co-Owner, Seyfer Automotive Inc.

Amid the rampant pace of technological change, renowned shop operator and industry leader Donny Seyfer explores the most critical element of sustained shop success, and the three clear takeaways all business owners must act on now.

 Sponsored by BOLT ON TECHNOLOGY

1:00 pm - 1:30 pm

NETWORKING BREAK


1:30 PM - 2:15 PM

OPERATIONS Instant, Profitable Revenue Boosters +

Rissy Sutherland, President, SRS + Co.

LEAD Delegating: The Art of Letting Go and Empowering Your Employees +

Chris Cloutier, Owner, Golden Rule Auto Care

BIG IDEAS Ratchet+Wrench Talk: Aaron Stokes +

Aaron Stokes, Owner, AutoFix and EuroFix

3 TAKEAWAYS Ratchet+Wrench Talk: Joe Marconi +

Joe Marconi, Owner, Osceola Garage


2:30 PM - 3:15 PM

CUSTOMERS The Modern Customer Experience +

Greg Buckley, Owner, Buckley’s Auto Care

TECH Budgeting for Technology Investments +

Seth Thorson, Owner, Eurotech Auto Service

BIG IDEAS Ratchet+Wrench Talk: Judi Haglin +

Judi Haglin, Owner, Haglin Automotive

3 TAKEAWAYS Ratchet+Wrench Talk: Jimmy Alauria +

Jimmy Alauria, Owner, 3A Automotive & Diesel


3:30 pm - 4:15 pm

RECRUIT & RETAIN Craft a Culture that Promotes Buy-in and Longevity +

Andy Massoll, Owner, Detroit Garage Auto Family

CUSTOMERS How to Determine if a First-Time Marketing Idea was Worth the Investment +

Dave Striegel, Owner, Elizabeth Auto Care

BIG IDEAS Ratchet+Wrench Talk: Ryan Clo +

Ryan Clo, Owner, Dubwerx Inc. and Just Saab Cincinnati

3 TAKEAWAYS Ratchet+Wrench Talk: Seth Thorson +

Seth Thorson, Owner, Eurotech Auto Service


4:15 pm - 5:00 pm

Cocktail Hour +

Happening daily, our cocktail and networking hours are the perfect opportunity for you to relax, grab a drink or even seek out the speakers if you have follow-up questions.

Cheers to learning!


5:15 PM - 6:45 PM

Kickoff Party +

Get to know other conference goers by helping us kick off the 2019 Management Conference with some food, fun and networking!


 

DAY TWO: FRIDAY, OCTOBER 4


7:00 Am - 8:00 Am

Networking Breakfast


Conference Keynote: Cindra Kamphoff - Beyond Grit +

Cindra Kamphoff, High Performance Coach

Dr. Cindra Kamphoff is a professional speaker, trainer, entrepreneur and professor, known for her Amazon bestseller, Beyond Grit: Ten Powerful Practices to Gain the High-Performance Edge. In the book’s forward, Minnesota Vikings Pro Bowl wide receiver Adam Theilen credits Kamphoff with helping him rise from an undrafted free agent out of an NCAA Division II football program to being one of the NFL’s most productive wideouts. Her presentation will focus on the core tenets of her book, while drawing clear parallels to the ins and outs of shop ownership.

 Sponsored by BOLT ON TECHNOLOGY

8:00 Am - 8:45 Am


9:00 Am - 9:45 Am

LEAD Mastering Motivation: Creating a Team that Cares as Much as You Do +

Andy Bizub, Owner, Midwest Performance Cars

CUSTOMERS Creating a Consistent Customer Service Experience +

Brian Weeks, Owner, ATC Autocenter

BIG IDEAS Ratchet+Wrench Talk: Mike Brewster +

Mike Brewster, President, Gil’s Garage Inc.

3 TAKEAWAYS Ratchet+Wrench Talk: Ron Haugen +

Ron Haugen, Ratchet+Wrench board member


NETWORKING BREAK

9:45 AM - 10:15 AM


10:15 Am-11:00 Am

RECRUIT & RETAIN Building a Talent Pipeline +

Brian Sump, Owner, Avalon Motorsports and Urban Autocare

TECH Technology to Improve the Customer Experience +

Chris Cloutier, Owner, Golden Rule Auto Care

BIG IDEAS Ratchet+Wrench Talk: Dwayne Myers +

Dwayne Myers, Owner, Dynamic Automotive

3 TAKEAWAYS Ratchet+Wrench Talk: Gary Pontious Jr +

Gary Pontious Jr, Owner, Toledo Auto Care


11:15 Am-12:00 PM

RECRUIT & RETAIN Explain the Why: Creating a Unified Team that Works in One Direction +

Brian Sump, Owner, Avalon Motorsports and Urban Autocare

OPERATIONS The Guide to Advanced Financial Management +

Laura and Gerry Frank, Co-owners, Auto Repair Technology

BIG IDEAS Ratchet+Wrench Talk: Charlie Marcotte +

Charlie Marcotte, Owner, American Pride Automotive

3 TAKEAWAYS Ratchet+Wrench Talk: Frank Leutz +

Frank Leutz, Owner, Desert Care Care of Chandler


12:15 PM - 1:00 Pm

Lunch & Learn


1:00 PM - 1:30 PM

Ratchet+Wrench All-Star Awards Presentation +

Help us honor the best in the auto service and repair industry during the 7th annual Ratchet+Wrench All-Star Awards. Recognize these outstanding industry leaders in five categories:

  • Executive

  • Management

  • Administrative Support

  • Shop Worker

  • Wild Card

 The Ratchet+Wrench All-Star Awards are sponsored by Elite, Kia and KUKUI

1:45 Pm - 2:30 Pm

LEAD Stretching the Boundaries and Finding Your Business’s New Path +

Greg Buckley, Owner, Buckley’s Auto Care

CUSTOMERS The Keys to Modern Branding +

Jimmy Alauria, Owner, 3A Automotive & Diesel

BIG IDEAS Ratchet+Wrench Talk: Rissy Sutherland +

Rissy Sutherland, President, S+S Co.

3 TAKEAWAYS Ratchet+Wrench Talk: Wayne Watson +

Wayne Watson, Owner, Auto Works Automotive Center


2:45 Pm - 3:30 Pm

OPERATIONS Mastering the Marketing and Closing of Unsold Work +

Leigh Anne Best and Bill Hill, Co-owners, Mighty Auto Pro

TECH The Guide to Readying Your Shop for Advanced Vehicle Systems +

Donny Seyfer, Owner, Seyfer Automotive Inc.

BIG IDEAS Ratchet+Wrench Talk: Scott Osborne +

Scott Osborne, Owner, Osborne’s Automotive Inc.

3 TAKEAWAYS Ratchet+Wrench Talk: Jeff Odom +

Jeff Odom, Owner, Evergreen AutoWorks


3:30 PM - 4:00 PM

NETWORKING BREAK


4:00 Pm - 4:45 Pm

LEAD How to Handle Success—and Keep Pushing Forward +

Aaron Stokes, Owner, AutoFix and EuroFix

RECRUIT & RETAIN Career Planning for Employees +

Andy Massoll, Owner, Owner, Detroit Garage Auto Family

BIG IDEAS Ratchet+Wrench Talk: Mike Bennett +

Mike Bennett, Owner, Mike’s KARS Inc.

3 TAKEAWAYS Ratchet+Wrench Talk: William Hillmuth Jr. and William Hillmuth III +

William Hillmuth Jr. and William Hillmuth III, Co-owners, Hillmuth Auto Care


4:45 PM - 6:00 PM

Table Talks & Cocktail Hour +

Happening daily, our cocktail and networking hours are the perfect opportunity for you to relax, grab a drink or even seek out the speakers if you have follow-up questions.

Cheers to learning!


6:30 Pm - 9:00 Pm

The Ratchet+Wrench Party +

After a long day of learning, what could be better than letting loose with peers at the Ratchet+Wrench Networking Party? Enjoy spectacular views of the St. Paul skyline and explore one of the hit exhibits the Minnesota History Center has to offer—The Greatest Generation.

 Sponsored by KUKUI

 

DAY THREE: SATURDAY, OCTOBER 5


7:30 Am - 8:30 Am

Networking Breakfast


8:30 Am - 8:45 Am

Conference Jumpstart


9:00 Am - 9:45 Am

OPERATIONS Inside My Numbers +

Scott Brown, Owner, Cardinal Plaza Shell

LEAD The Guide to Ultimate Shop Culture +

Brian Weeks, Owner, ATC Autocenter

BIG IDEAS Ratchet+Wrench Talk: Greg Bunch +

Greg Bunch, Owner, Aspen Auto Clinic

3 TAKEAWAYS Ratchet+Wrench Talk: Frank Leutz +

Frank Leutz, Owner, Desert Car Care of Chandler


9:45 AM - 10:15 AM

Networking Break


10:15 Am-11:00 Am

CUSTOMERS Introducing the “Wow Factor” in Customer Service +

Leigh Anne Best, Co-owner, Mighty Auto Pros

RECRUIT & RETAIN Building True HR Support in Your Business +

Ryan Clo, Owner, Dubwerx and Just Saab Cincinnati

BIG IDEAS Ratchet+Wrench Talk: Doug Grills +

Doug Grills, Owner, Autostream Car Care Center

3 TAKEAWAYS Ratchet+Wrench Talk: Mike Bennett +

Mike Bennett, Owner, Mike’s KARS Inc.


11:15 Am-12:00 Pm

TECH A Shop Owner’s Guide to Mastering Google +

Dave Striegel, Owner, Elizabeth Auto Care

OPERATIONS Advanced KPI Management +

Laura and Gerry Frank, Co-Owners, Auto Repair Technology

BIG IDEAS Ratchet+Wrench Talk: Mitch Schneider +

Mitch Schneider, Industry Legend and Ratchet+Wrench columnist

3 TAKEAWAYS Ratchet+Wrench Talk: Aaron Stokes +

Aaron Stokes, Owner, AutoFix and EuroFix


12:15 Pm - 1:00 Pm

Networking Lunch & Sponsor Giveaway


1:15 Pm - 3:15 Pm

OPERATIONS Workshop: The Foundation for Growth +

Greg Bunch, Owner, Aspen Auto Clinic

LEAD Workshop: Leadership Bootcamp +

Joe Marconi, Owner, Osceola Garage


Happenings

RWMC Pub

October 3-5, TIMES WILL VARY

When you’re thirsty for a drink, stop by the RWMC Pub! Day or night, our pub is here for your pleasure.

Pre-Conference Meet + Greet

October 2, 6-8 PM

If you arrive in Minnesota early and have some free time on Wednesday night, stop by the RWMC Pub and get to know the team that brings you Ratchet+Wrench and mingle with this year’s presenters.

Ratchet+Wrench All-Star Awards Presentation

October 4, 1-1:30 PM

Help us honor the best in the auto service and repair industry during the 7th annual Ratchet+Wrench All-Star Awards. Recognize these outstanding industry leaders in five categories:

  • Executive

  • Management

  • Administrative Support

  • Shop Worker

  • Wild Card

The Ratchet+Wrench All-Star Awards are sponsored by Elite, Kia and KUKUI

Cocktail + Networking Hours

October 3-5, TIMES WILL VARY

Happening daily, our cocktail and networking hours are the perfect opportunity for you to relax, grab a drink or even seek out the speakers if you have follow-up questions.

Cheers to learning!



Kick Off Party

October 3, 5:15-6:45 PM

Get to know other conference goers by helping us kick off the 2019 Management Conference with some food, fun and networking!

Ratchet+Wrench Reception (networking party)

October 4, 6:30-9 PM

After a long day of learning, what could be better than letting loose with peers at the Ratchet+Wrench Networking Party? Enjoy spectacular views of the St. Paul skyline and explore one of the hit exhibits the Minnesota History Center has to offer—The Greatest Generation.

Sponsored by KUKUI

speakers

Learn auto care strategies directly from real shop operators who have achieved real success in this industry. More like mentors than speakers, they are part of the entire event, so you can not only learn from them, but also connect with them one-on-one.

 

 

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HOTEL INFORMATION

The 2019 Ratchet+Wrench Management Conference will be at the Hilton Minneapolis/St. Paul Airport Mall of America. We have a limited number of discounted rooms, so register early and reserve your room for the biggest savings. Rooms will sell out.

And keep in mind that the Hilton Minneapolis/St. Paul Airport Mall of America is:

  • A five-minute free shuttle ride from MSP International Airport, which means easy travel to and from the hotel and no need for a rental car.
  • Just a two-block free shuttle ride (or walk) from the Mall of America, which aside from the most diverse and immense shopping in the U.S., also boasts an indoor amusement park, aquarium, and dozens of restaurants and bars. And Mall of America has a light rail stop that can take you to both downtowns—Minneapolis and St. Paul—which, again, means there is no need for a rental car.
  • Across the street from the Minnesota Valley National Wildlife Refuge, a 14,000-acre preserve that runs 70 miles along the Minnesota River. While you’re unlikely to take in all it has to offer, there are paved paths less than 100 feet from the Hilton’s lobby that are perfect for walking, biking and running.

 

 
 

Hilton Minneapolis/St. Paul Airport Mall of America

800 American Blvd E
Bloomington, MN 55425
View Directions

sponsors