As President of Interstate Auto Care from Madison Heights, Michigan, Bill has an unquestionable passion to lift our automotive service industry to new heights by remaining a perpetual student and by reminding us of our role in it. As Bill often puts it: We work on the most complicated consumer product that man has ever created, while we manage the most complicated machine that God has ever created. Therefore, it behooves us to spend our time, talent and treasure to build recession proof client bases by building resilient people in our charge.