Conference Program: 2023 Ratchet+Wrench Management Conference

Thursday, September 21, 2023
12:30 PM - 1:30 PM	Opening Remarks & Keynote 12:30 PM - 1:30 PM More Info Brian Moak -Owner - Heart Certified Auto Care Aurora Ballroom I & II
1:30 PM - 2:00 PM	Networking Break 1:30 PM - 2:00 PM More Info Aurora Foyer
2:00 PM - 3:00 PM	For the Leadership Team: Hiring Like a Pro 2:00 PM - 3:00 PM More Info David Roman -Producer/Host - Changing The Industry Podcast Conference Room VI	Professional Onboarding for Long-Term Success 2:00 PM - 3:00 PM More Info Seth Thorson -President - Eurotech Auto Repair Aurora Ballroom III & IV		Building your Corporate Team for Multi-Shop Growth 2:00 PM - 3:00 PM More Info Ashleigh Civitello -Chief Strategy and People Officer - SimplyTRUE Auto Group Conference Room II
3:00 PM - 3:15 PM	Networking Break 3:00 PM - 3:15 PM More Info Aurora Foyer
3:15 PM - 4:15 PM	Time Management 101 3:15 PM - 4:15 PM More Info Kristen Nix -President - Scott's Automotive & Service Centers Inc Aurora Ballroom III & IV	The Beauty of Branding 3:15 PM - 4:15 PM More Info lauralee SCHMIDT -VP Operations - Schmidt Auto Care Conference Room II		For the Leadership Team: What Everyone Should Expect in a Second-in-Command (Pt. 1) 3:15 PM - 4:15 PM More Info David Askwith -Managing Director - AutoStream Car Care Conference Room VI
4:15 PM - 4:30 PM	Networking Break 4:15 PM - 4:30 PM More Info Aurora Foyer
4:30 PM - 5:30 PM	For the Leadership Team: What Everyone Should Expect in a Second-in-Command (Pt. 2) 4:30 PM - 5:30 PM More Info David Askwith -Managing Director - AutoStream Car Care Conference Room VI	Who's the boss? A Leadership Journey 4:30 PM - 5:30 PM More Info Rachel Spencer -Owner - Spencer's Auto Repair Aurora Ballroom III & IV		The Automotive Technician Shortage and What You Can Do 4:30 PM - 5:30 PM More Info Chris Knuth -Founder/CEO - APAC ATI Conference Room II
Friday, September 22, 2023
8:00 AM - 9:00 AM	Breakfast 8:00 AM - 9:00 AM More Info Aurora Ballroom I & II
9:00 AM - 9:15 AM	Networking Break 9:00 AM - 9:15 AM More Info Aurora Foyer
9:15 AM - 10:15 AM	For the Leadership Team: The Art Form of Scheduling and Dispatch 9:15 AM - 10:15 AM More Info Philip Carpenter -Director of Operations - Urban Autocare and Avalon Motorsports Conference Room VI	Viable Marketing Channels in the Automotive Space 9:15 AM - 10:15 AM More Info Rob Rajkowski -CEO - Drive Automotive Services Conference Room II		Small Shop Basics: Finding Production with Four Bays or Less 9:15 AM - 10:15 AM More Info Lucas Underwood -President - L&N Performance Auto Repair Aurora Ballroom III & IV
10:15 AM - 10:45 AM	Networking Break 10:15 AM - 10:45 AM More Info Aurora Foyer
10:45 AM - 11:45 AM	Google Best Practices 10:45 AM - 11:45 AM More Info Jimmy Lea -VP Business Development - The Institute for Automotive Business Excellence Aurora Ballroom III & IV	For the Leadership Team: What Needs to be Audited? 10:45 AM - 11:45 AM More Info Philip Christensen -President - BG Automotive Conference Room VI		Strategic Growth: $1M to $4M 10:45 AM - 11:45 AM More Info Michael Rosenberger -CEO / Owner - Tommy's Hi Tech Auto Conference Room II
11:45 AM - 12:00 PM	Networking Break 11:45 AM - 12:00 PM More Info Aurora Foyer
12:00 PM - 12:45 PM	Lunch Presentation- Winning the Hearts and Minds of Future Technicians at the Grass Roots Level 12:00 PM - 12:45 PM More Info Russell Richey -Research Director - Endeavor Business Intelligence Aurora Ballroom I & II
12:45 PM - 1:15 PM	Ratchet+Wrench All-Star Awards Presentation 12:45 PM - 1:15 PM More Info Perry Adams -Owner, Founder and CEO - Adams Automotive / Now Auto Care / Auto Shop Answers / PBA Recruiting Aurora Ballroom I & II
1:15 PM - 1:30 PM	Networking Break 1:15 PM - 1:30 PM More Info Aurora Foyer
1:30 PM - 2:30 PM	Get Your MVP and Find Your Culture Champions 1:30 PM - 2:30 PM More Info Karim Morsli -Owner - Winkler Automotive Service Center Conference Room II	For the Leadership Team: New-School Numbers to Manage By 1:30 PM - 2:30 PM More Info Ryan Hillenbrand -President - Urbs Garage Conference Room VI		Are Your Profit- Driven Sales Goals Hurting Your Business? 1:30 PM - 2:30 PM More Info Mike Bennett -ICF PCC Cert. Coach/CEO/COO Program Manager - Automotivet Training Institute Aurora Ballroom III & IV
2:30 PM - 2:45 PM	Networking Break 2:30 PM - 2:45 PM More Info Aurora Foyer
2:45 PM - 3:45 PM	Emotional Intelligence for Shop Leaders 2:45 PM - 3:45 PM More Info Dr. Dana Nkana -Chief Learning Officer - Scott's Automotive Inc. Aurora Ballroom III & IV		For the Leadership Team: How Service Advisors Get a YES the Easy, Fun Way 2:45 PM - 3:45 PM More Info Victor Broski -Service Advisor - Newport Motorsports Conference Room VI
3:45 PM - 4:00 PM	Networking Break 3:45 PM - 4:00 PM More Info Aurora Foyer
4:00 PM - 5:00 PM	How to beat your competition in hiring the best advisors & technicians. 4:00 PM - 5:00 PM More Info Jonathan Ortiz -Owner - Foreign Affairs & C A R A G E Conference Room II	Organizing for Business Automations 4:00 PM - 5:00 PM More Info Tim Swiontkowski -Owner - Stellar Autoworks Aurora Ballroom III & IV		For the Leadership Team: Stay Connected with Your Team 4:00 PM - 5:00 PM More Info Philip Christensen -President - BG Automotive Conference Room VI
Saturday, September 23, 2023
8:00 AM - 9:00 AM	Breakfast 8:00 AM - 9:00 AM More Info Aurora Ballroom I & II
9:00 AM - 9:15 AM	Networking Break 9:00 AM - 9:15 AM More Info Aurora Foyer
9:15 AM - 10:15 AM	Be the Leader 9:15 AM - 10:15 AM More Info Aaron Stokes -Founder - Shop Fix Academy Aurora Ballroom III & IV	For the Leadership Team: The Pillars of a Successful and Profitable Business 9:15 AM - 10:15 AM More Info David Askwith -Managing Director - AutoStream Car Care Conference Room VI		Become the Employer of Choice: Master 5 Proven Strategies for Retention and Team Alignment 9:15 AM - 10:15 AM More Info Shari Pheasant -the Queen of Horsepower - Horsepower Strategies Conference Room II
10:15 AM - 10:45 AM	Networking Break 10:15 AM - 10:45 AM More Info Aurora Foyer
10:45 AM - 11:45 AM	The Answer is in the Phones 10:45 AM - 11:45 AM More Info Philip Carpenter -Director of Operations - Urban Autocare and Avalon Motorsports Conference Room VI	Why Social Impact Will Change Your Repair Business 10:45 AM - 11:45 AM More Info Dan Adam -Owner - Adam & Son Auto Repair Stacey Burns -Chief Operating Officer - Adam & Son Auto Repair Aurora Ballroom III & IV		Map Your Customer Journey and for Improved Sales 10:45 AM - 11:45 AM More Info Greg Bunch -CEO of Transformers Institute - Transformers Institute Conference Room II
11:45 AM - 12:00 PM	Networking Break 11:45 AM - 12:00 PM More Info Aurora Foyer
12:00 PM - 12:45 PM	Lunch- Special Presentation: Automotive Aftermarket Charitable Foundation 12:00 PM - 12:45 PM More Info Joel Ayres -Executive Director - Automotive Aftermarket Charitable Foundation Aurora Ballroom I & II
12:45 PM - 1:00 PM	Networking Break 12:45 PM - 1:00 PM More Info Aurora Foyer
1:00 PM - 2:00 PM	Fix My Shop! 1:00 PM - 2:00 PM More Info Ryan Hillenbrand -President - Urbs Garage Michael Rosenberger -CEO / Owner - Tommy's Hi Tech Auto Conference Room VI	RW All-star Award Winner 1:00 PM - 2:00 PM More Info Todd Hayes -COO - Adams Automotive Aurora Ballroom III & IV		Rocket Fuel: Using the Power of Clearly Defined Roles to Supercharge Your Company’s Results 1:00 PM - 2:00 PM More Info Doug Grills -Owner - AutoStream Car Care Conference Room II
2:00 PM - 2:30 PM	Networking Break 2:00 PM - 2:30 PM More Info Aurora Foyer
2:30 PM - 3:30 PM	Closing Keynote: Execution Excellence 2:30 PM - 3:30 PM More Info Aaron Stokes -Founder - Shop Fix Academy Aurora Ballroom I & II

Preliminary Conference Program