Agenda
Like the industry itself, RWMC has evolved every year since its inception, and we have some new, exciting programming tweaks in store for 2021. With the addition of our Future Leaders Program, the “BUILD” mini-workshops and an all-new RW Talks format, the conference will feature more than 40 unique educational experiences, each focused on the most critical trends, concepts and strategies for running an effective business.
DAY ZERO: WEDNESDAY, SEPTEMBER 8 |
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6:00 PM - 8:00 PM |
Conference Meet and Greet |
DAY ONE: THURSDAY, SEPTEMBER 9 |
|
10:00 AM - NOON |
Attendee Registration & Check-in |
12:00 PM - 1:30 PM |
OPENING KEYNOTE: The Happy Hour Effect |
1:30 PM - 2:00 PM |
Networking Break |
2:00 PM - 2:45 PM |
LEAD: Get the Most Out of Your Employees, Jimmy Alauria |
3:00 PM - 3:45 PM |
TECH: RW Talk: The Technology Investment |
4:00 PM - 4:45 PM |
RECRUIT & RETAIN: Train Your Next Workforce |
4:45 PM - 6:00 PM |
Kickoff Party |
DAY TWO: FRIDAY, SEPTEMBER 10 |
|
7:00 AM - 8:00 AM |
Networking Breakfast |
8:00 AM - 8:45 AM |
CONFERENCE KEYNOTE: Brian Sump |
8:45 AM - 9:15 AM |
Networking Break |
9:15 AM - 10:00 AM |
OPERATIONS: Maximize Your Facility Before Expansion |
10:15 AM-11:00 AM |
CUSTOMERS: Acquisition or Retention? |
11:15 AM-12:00 PM |
LEAD: RW Talk: Define Your Life Goal |
12:15 PM - 1:00 PM |
Lunch and Learn |
1:00 PM - 1:30 PM |
The Ratchet+Wrench Awards Presentation |
1:30 PM - 2:00 PM |
Networking Break |
2:00 PM - 2:45 PM |
TECH: RW Talk: Technology as a Recruiting Tool |
3:00 PM - 3:45 PM |
LEAD: RW Talk: The Secrets of the Industry's Best Workplaces |
3:45 PM - 4:15 PM |
Networking Break |
4:15 PM - 5:00 PM |
LEAD: Onboarding & Training for Success |
5:00 PM - 6:00 PM |
Cocktail Hour Sponsored by NAPA AutoCare |
6:30 PM - 9:00 PM |
The Ratchet+Wrench Party Sponsored by Tekmetric |
DAY THREE: SATURDAY, SEPTEMBER 11 |
|
7:30 AM - 8:30 AM |
Networking Breakfast |
8:30 AM - 9:00 AM |
Networking Break |
9:00 AM - 9:45 AM |
OPERATIONS: Ultimate Efficiency |
9:45 AM - 10:15 AM |
Networking Break |
10:15 AM-11:00 AM |
LEAD: Focus on Strengths, Not Weaknesses |
11:15AM - 12:00PM |
OPERATIONS: High-Level KPI Management |
12:15 PM - 1:00 PM |
Lunch and Learn |
1:15 PM - 2:00 PM |
LEAD: Passion Project |
2:00 PM - 2:30 PM |
Networking Break |
2:30 PM - 3:30 PM |
Take the Lead |