Details: 2022 Ratchet+Wrench Management Conference

Tuesday, September 20, 2022
6:00 PM - 8:00 PM	Conference Meet and Greet
Wednesday, September 21, 2022
8:00 AM - 10:00 AM	Attendee Registration
10:00 AM - 11:00 AM	Conference Kickoff and Opening Keynote
11:15 AM - 12:00 PM	Follow-Up Success		Take Charge: Where to Start Looking When Your Numbers Drop		Part 1 Why Isn’t Entrepreneurship What I Thought it Would Be? How to Fall in Love With Your Business Again.
12:15 PM - 1:15 PM	Lunch and Learn
1:30 PM - 2:15 PM	Becoming The Employer of Choice		Simple Additions to Elevate Curb Appeal—and How to Time That Remodel		Part 2 Why Isn’t Entrepreneurship What I Thought it Would Be? How to Fall in Love With Your Business Again.
2:15 PM - 2:45 PM	Networking Break
2:45 PM - 3:30 PM	Define Your Shop’s Sweet Spot: Why You Shouldn’t Go After Every Customer		TARO		Part 1 How to Recruit and Hire A+ Players
3:30 PM - 4:00 PM	Networking Break
4:00 PM - 4:45 PM	Sky High Net Profit		Control your overhead and streamline your inventory		Part 2 How to Recruit and Hire A+ Players
5:00 PM - 6:00 PM	Kickoff Party
Thursday, September 22, 2022
8:00 AM - 9:00 AM	Networking Breakfast
9:00 AM - 9:45 AM	Productive. Efficient. Profitable: What You Still Don’t Understand About Productivity Versus Efficiency	Train Your Customers to Come Back		Building the $3 million Shop		Future Leaders Program
10:00 AM - 10:45 AM	Why Aren’t You Achieving Capacity?	What Today’s Technicians Want in a Workplace		Part 1 Self-Awareness: Your Key to Getting Out of a Vicious Cycle		Future Leaders Program
10:45 AM - 11:15 AM	Networking Break
11:15 AM - 12:00 PM	ABC's of M&A	Capturing Momentum		Part 2 Self-Awareness: Your Key to Getting Out of a Vicious Cycle		Future Leaders Program
12:00 PM - 1:00 PM	Lunch and Learn
1:00 PM - 1:30 PM	Ratchet+Wrench Awards Presentation
1:45 PM - 2:30 PM	Growth Steps	Grow Your Own		How I Did It! The Ratchet+Wrench Award Winners Guide to Success		Future Leaders Program
2:30 PM - 3:00 PM	Networking Break
3:00 PM - 3:45 PM	Unlikely Moneymaker: Service Packages	Financial Safety		Part 1 Customer Service Secrets: from First Contact to Follow-up, Win Every Customer		Future Leaders Program
4:00 PM - 4:45 PM	Inside the Customer Mind	DVI Delinquents: How to get digital inspections to finally stick		Part 2 Customer Service Secrets: from First Contact to Follow-up, Win Every Customer		Future Leaders Program
5:00 PM - 6:00 PM	Happy Hour
6:00 PM - 9:00 PM	The Ratchet+Wrench Party
Friday, September 23, 2022
8:30 AM - 9:30 AM	Networking Breakfast
9:45 AM - 10:30 AM	Calculating Bay Efficiency		Are You Too Reliant on One Employee?		Part 1 Scheduling for Speed: Your Guide to Speed in the Intake
10:30 AM - 11:00 AM	Networking Break
11:00 AM - 11:45 AM	Attitude Adjustment: Sustainably Create a Stellar Shop Culture		Finding True Work-Life Balance		Part 2 Scheduling for Speed: Your Guide to Speed in the Intake
12:00 PM - 1:00 PM	Lunch and Learn
1:15 PM - 2:00 PM	Skilled Labor Panel