Building a truly engaged team is a significant challenge, yet it's the cornerstone of success. At A Master Mechanic, we've transformed our team into a high-performing unit, and I want to share the practical strategies that made it possible. This session moves beyond theory, focusing on the real-world techniques I've used to build an award-winning shop, informed by years of consulting with businesses across various industries. We will explore how to foster accountability, build trust, and create a workplace where people are genuinely invested.