In this groundbreaking session, Todd Hayes, COO of Adams Automotive, visionary founder of the Houston Boston Partnership, and creator of AutoShop Answers walks attendees through the next major platform shift in auto service: artificial intelligence. But this isn’t about replacing people with robots. It’s about using AI to amplify your team, elevate the guest experience, and scale with trust.

From the first Polaroid photo in 1986 to today’s AI-driven quality control and smart pre-booking tools, Todd shows how shops can stay human in a digital world while achieving $80 million-plus in revenue. You’ll see real tools in action, like Rilla AI, Wicked File, and ChatGPT-powered updates, along with case studies from some of the most advanced auto service operations in the country.

If you want to future-proof your shop, attract top talent, and create frictionless guest experiences, don’t miss this powerful playbook on building the AI-powered shop of tomorrow without losing the heart of what matters most: Trust.