Evaluate this Session
In this presentation, Bill Snow will explain how developing the right shop culture starts at the top and results with engaged employees that help promote and grow the business. This culture also plays a role in attracting new employees. From getting creative with community involvement to a structured and career-long communication plan, Bill will share the steps to become a high performing shop through focusing on your people. Bill's witty, but sometimes dry, sense of humor keeps the audience engaged while helping attendees retain the highlights of the presentation. As a shop owner for ten years and now overseeing ten service centers, Bill has coached business owners and store managers on team dynamics which has resulted in higher retention rates and year over year sales growth.