In this session, you will discover how enhancing your client experience can lead to increased loyalty and ultimately higher revenue for your business. From the first impression to maintaining lasting relationships, we will explore strategies that focus on adding value at every customer touchpoint. Participants will learn how small details—whether it’s phone etiquette, in-person interactions, or personalized follow-ups—can make a big difference in creating a positive, memorable experience for your clients. By integrating these best practices into your daily operations, you will build stronger client relationships, gain repeat business, and see the direct impact on your bottom line.

Winging it isn’t a training strategy. In this session, discover how the best shops use SOPs, checklists, and documented workflows to onboard faster, train smarter, and boost technician performance across the board. Whether you’re hiring green techs or helping seasoned pros level up, you’ll learn how to create a process-driven culture that supports consistency, accountability, and growth. If you're tired of answering the same questions—or watching your team make the same mistakes—this one’s for you.

Your shop can be average, or it can be elevated. In this session, we'll thoughtfully examine and enhance the customer-facing aspects of your business. We'll guide you through a complete journey—from the initial welcome to the final vehicle handover—providing strategic steps that will propel your shop toward elevated excellence. This valuable class is specifically designed for service advisors, managers, and owners who are ready to transform their customer experience.