Building a truly engaged team is a significant challenge, yet it's the cornerstone of success. At A Master Mechanic, we've transformed our team into a high-performing unit, and I want to share the practical strategies that made it possible. This session moves beyond theory, focusing on the real-world techniques I've used to build an award-winning shop, informed by years of consulting with businesses across various industries. We will explore how to foster accountability, build trust, and create a workplace where people are genuinely invested.

Early in my leadership journey, I realized that working hard doesn’t always mean working smart. Chasing goals without clear data often led to frustration or misaligned wins. In this session, I’ll share how I moved from reactive to proactive leadership using strategies that enable accurate forecasting and real-time adjustments. You’ll gain practical tools to plan effectively, drive consistent results, and end each week feeling accomplished instead of drained. If you're ready to lead with clarity and control, this session is for you.

Overcoming adversity and prioritizing people are key to lasting success in the automotive industry. Tough days teach resilience, solution-focused leadership, and the power of open communication. Supporting and empowering your team through challenges builds unity. Prioritizing long-term trust over short-term gains, doing what’s right, and investing in both customers and employees fosters loyalty. A culture rooted in care, integrity, and community engagement strengthens your business from within. True success comes not just from profit, but from putting people first—every time.

If your shop struggles with retention, performance, or engagement, the issue likely lies in your culture—not your team. This session challenges shop owners to take accountability, stop blaming today’s workforce, and start leading effectively. You'll learn how leadership mistakes hurt your business, how to build real accountability, and how ABR Houston built a loyal, high-performing team. Culture isn’t perks—it’s how your team feels daily. If you're ready to stop making excuses and lead a winning team, this session is for you.

Auto shop owners often find themselves stuck in the “do-it-all” trap—first one in, last one out, juggling every role just to keep the shop running. If that sounds like you, you’re likely in the build-up stage of business. In this high-impact, interactive session, you’ll learn how to shift from doing the work to managing the work, so your shop can thrive with or without you there. You’ll walk away with the three key tools to delegate confidently, build a dependable team, and free up your time without losing control.

The way customers find and choose auto repair shops is changing fast—and AI is driving the shift. With AI-powered search engines, voice assistants, and predictive algorithms, customers no longer just “Google” a shop—they’re being directed to specific businesses based on AI-driven recommendations. If your shop isn’t optimized for how AI selects businesses, you’re already losing potential customers. This session will teach shop owners how to stay ahead of AI-driven customer behavior and ensure their shop shows up when and where it matters most.

Whether you have one location or multiple locations, there is a high likelihood that you are not maximizing front end and back-end money from your vendors. This presentation will help you evaluate where you are in your purchases and give you a road map for what you should expect in return. In addition, you will also learn different negotiation techniques and leverage points in order to maximize dollars in your pocket. 

In this session, discover why leadership—not just pay—is the key to retaining great employees in your shop. Learn what today's technicians and team members truly value in their workplace environment. Identify the hidden costs of turnover and implement effective prevention strategies. Explore common leadership mistakes that drive valuable employees away from your business. Build a culture where continuous training and internal growth thrive naturally. Develop coaching-style leadership skills that elevate your team's performance to new heights. Create clear, motivating career paths and advancement opportunities within your shop's structure. Implement simple yet proven strategies for meaningful recognition, clear communication, and genuine team engagement. Walk away equipped with actionable tools to enhance your training systems and immediately improve employee retention.

In this session, we’ll explore how to create lasting customer loyalty by building genuine trust within your local community. You'll learn strategies to strengthen relationships, enhance your shop’s reputation, and position your business as a reliable, go-to resource—ultimately turning satisfied customers into long-term advocates for your shop.

In this session, you will discover how enhancing your client experience can lead to increased loyalty and ultimately higher revenue for your business. From the first impression to maintaining lasting relationships, we will explore strategies that focus on adding value at every customer touchpoint. Participants will learn how small details—whether it’s phone etiquette, in-person interactions, or personalized follow-ups—can make a big difference in creating a positive, memorable experience for your clients. By integrating these best practices into your daily operations, you will build stronger client relationships, gain repeat business, and see the direct impact on your bottom line.

The big change in US administrative direction is having a big impact on consumers and the automotive industry.  We’ll look at data direct from vehicle owners and repair shops to see what’s changing and how shops are responding.  The insights we cover will also help vehicle service and repair professionals prepare for what’s next.

As shops grow into multi-shop operators, success hinges on strong teams and structured systems. Scalable growth demands leadership and talent management that aligns with your shop’s mission. In this session, we will explore how to create and implement an effective structure within your shop that sets the foundation for multi-location success. Discover how to build teams that are prepared for growth, with a focus on hiring, training, and developing leaders who can drive your business forward.

During this session, we will investigate the benefits of investing in team members and highlight the critical importance of leadership, irrespective of the size of your organization. We will analyze strategies for cultivating a robust talent pool while outlining which specific investments produce optimal outcomes and realistic timelines for development. The presentation will underscore the role of culture in driving results and stress the significance of succeeding in the long-term business landscape rather than concentrating solely on short-term challenges. Furthermore, the speaker will provide actionable insights on how to create an effective apprenticeship program within your organization.

During this session, participants will explore the five primary reasons employers face legal action, along with relevant statistics and insights aimed at preventing such lawsuits. Additionally, practical strategies that businesses can adopt to mitigate the risk of future legal disputes will be discussed.

This presentation will guide you through creating a roadmap for success by developing a comprehensive plan. You'll learn effective execution strategies and clear communication techniques. We'll help you understand your specific position and role—whether you serve as an advisor, manager, leader, or owner—through a thoughtful self-assessment of your strengths and weaknesses. This foundation will set the stage for building leadership capabilities. Throughout the session, we'll examine case studies of successful implementations and plans we've executed, engaging in interactive discussions about removing limiting beliefs.

To be a great leader, you must shift from a "me" mindset to a "we" focus—prioritizing your team and clients. In this session, we’ll explore how genuine care, aligned goals, and empowerment can grow your business. You'll learn to build a team-centered culture, foster loyalty, and make tough decisions when needed—all while ensuring wins for your clients, your team, and your company. Leadership isn’t about having all the answers; it’s about growing with your people and leading with purpose.

Succession has responsibility if an owner or manager is going to successfully promote staff into roles they currently occupy. Most shop owners under value how much they really know and what it will take to successfully turn things over to their team the way they want them done--and with the same or better success! This seminar dives into the pitfalls that shop owners fall into when stepping away from the day-to-day operations to spend more time away or so they can focus on growing the shop to the next level. It also shows how they can make this happen with enormous details really fast and with limited effort using AI technology.

Your shop can be average, or it can be elevated. In this session, we'll thoughtfully examine and enhance the customer-facing aspects of your business. We'll guide you through a complete journey—from the initial welcome to the final vehicle handover—providing strategic steps that will propel your shop toward elevated excellence. This valuable class is specifically designed for service advisors, managers, and owners who are ready to transform their customer experience.

In this dynamic and engaging course, participants will explore the critical role of communication in effective leadership. Successful leaders not only have a clear vision but are also skilled communicators who can inspire, motivate, and engage their teams. Through this interactive session, we'll delve into key communication strategies that enhance leadership effectiveness, beginning with developing active listening skills, then progressing to mastering clear and concise messaging, and ultimately learning to effectively navigate difficult conversations and conflict. Join us for a session filled with actionable insights and real-world applications that you can immediately implement in your leadership practice.

Are you grinding day in and day out, wondering how some auto repair shops scale to eight figures while you’re still chasing incremental growth? What if you could crack the code to rapid, profitable expansion—without losing control of your operations or your sanity? Join Jesse Jackson and Brian Walden, owners of Mango Automotive, as they unveil the exact strategies that took their independent shop from local success to a multi-location powerhouse and eight-figure revenue.

In this session, we'll delve into the critical aspects of onboarding new employees and entrusting them with client relationships. Establishing clear processes and procedures is essential to ensure consistency, reduce errors, and facilitate smoother transitions. By documenting each task and interaction, you provide a roadmap that builds confidence in both new employees and yourself, ensuring they deliver the same quality service. Implementing these processes involves creating detailed instructions, training your team, and continuously monitoring performance. Regular oversight allows for adjustments and reinforces your availability as a support system, ensuring a seamless handover and sustained business success.

In this session, discover how to boost revenue and reduce stress by implementing effective bay flow strategies. Shop owners, service managers, and advisors will learn how to implement daily techniques to optimize individual bay productivity, convert cancellations into profitable opportunities, master the timing and approach for rescheduling without losing customers, and create evening routines to successfully prepare for tomorrow's challenges.

In this session, we'll explore how to prepare your organization to scale, covering a range of essential topics. We'll examine documenting processes, organizing schedules, improving communications, conducting effective meetings (with proper notes), maintaining culture, and building infrastructure. I'll share insights from my experience expanding from one store to seven and beyond, discussing both the challenges we faced and the victories we achieved along the way. We'll also delve into how to preserve your company culture during growth phases and why selecting the right leadership is critical to your scaling success.

Creating a strong team culture goes beyond hiring skilled technicians—it’s about building an environment where employees feel valued and aligned with your shop’s vision. This session covers six key areas: hiring for cultural fit, effective onboarding, strong leadership and communication, accountability systems, promoting work-life balance, and team-building activities. Together, these elements boost engagement, trust, and retention, helping your shop become a place where top talent thrives, and teamwork drives long-term success.

In this session, Hunt will break down why accurate monthly financials are essential for shop owners and how to use them to improve cash flow, set the right pricing, track key performance indicators, and make better business decisions. You’ll learn how to read and interpret your financial reports, spot issues before they become big problems, and understand what the numbers are really telling you. We’ll also cover how to structure your financials properly to maximize tax savings, secure financing, and even prepare for a future sale.

When there’s a breakdown in communication, voids are created, and oftentimes negativity fills those voids. Mastering the art of communication can enhance productivity, foster teamwork, and drive success. This comprehensive session offers a structured approach to mastering both communication and delegation, providing participants with the tools and strategies necessary for effective leadership and collaboration. Participants will leave this session equipped with the knowledge, skills, and confidence to communicate and delegate effectively. By mastering these essential skills, individuals can enhance their leadership capabilities, improve team dynamics, and drive success in their professional endeavors.

Discover how AI optimizes marketing campaigns and boosts sales by analyzing data for effective advertising and budget strategies across platforms like Google Ads and direct mail. The session covers AI's role in customer retention, radio ads, personalization, predictive maintenance, automated content and real-time data monitoring to enhance customer journeys and operational efficiency. Attendees will gain insights into leveraging AI to revolutionize marketing and sales for better engagement and streamlined operations.